Bangalore One Services Help
This page provides information on how to navigate through the links when the user is trying to pay Electricity bill online for BESCOM using the “BESCOM Viewing and Payment of Electricity Bills by Sub-division and RR Number” service provided by Bangalore One Portal.
Operating Instructions:
- Enter Mobile Number of the Consumer. It is Optional Field. Purpose is to capture the mobile number and to provide value-added services in
- future.
- Select the Sub-Division from the list. This field is mandatory to fill. (The user has to know this information in order to do a successful Bill payment)
- Enter the RR number in the 'RR No' field. This field is mandatory to fill. (The user has to know this information in order to do a successful Bill payment)
- Click Search Button to retrieve the details from the BESCOM department database. When the details are retrieved they will be displayed in the respective fields provided in the interface.
- User must verify the details and when he/she is confirmed that the information is correct he/she can select pay mode from the list.
- Enter 'Amount Payable' as mentioned in the Current Bill.
- Select the 'Card Type', whether VISA, MASTER CARD or AMEX.
- User has to verify bill details and payment details before clicking Submit button.
- Click on “Services” button to navigate to the 'Services' page will be displayed.
- Click “Submit” button. Application displays Confirmation Screen to verify bill details and payment details once again before navigating to the UTI Payment Gateway.
- Click "Confirm Payment" button after verifying amount details, bill details. Application Navigates to UTIBANK Payment Gateway Screen.
- Select Card Type once again in the Payment Gateway.
- Enter the Card Number from the Card. This field is mandatory.
- Enter the Expiry Date from the Card. In first column Month, then in the next column Year.
- Enter the Security code i.e. the 3 digits after the card number on the signature panel of your card.
- Click the "Pay" button, you will be getting a Receipt for the transaction committed.
- On the Receipt page Click on “Print” button to take the print out of the above receipt.
Note:
After a successful bill payment make sure that you take a print out of the Receipt by clicking on the Print button. This receipt print out would act as a verification document that the particular bill has been paid.
For any cancellation or reversal of a transaction conducted by the citizen, he/she must contact and send complete transaction details at the following Email: onehelpdesk@karnataka.gov.in
The Bangalore One Transaction ID would act as a reference key for any further communication or querying with Bangalore One.
In case of any common errors encountered, please navigate to the Common Errors link to know about the error